Here’s a clean and customer-friendly General FAQs section for your eCommerce store:
❓ General FAQs – [XT Collection’s]
🛍️ 1. How do I place an order?
You can place an order by browsing our products, adding items to your cart, and completing the checkout process with your delivery and payment details.
🚚 2. How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location and product availability.
💳 3. What payment methods do you accept?
We accept:
- Credit/Debit Cards
- Cash on Delivery (COD)
- Mobile Wallets (JazzCash, Easypaisa)
- Bank Transfers (if applicable)
🔄 4. Can I return or exchange an item?
Yes, we offer returns/exchanges within [X] days of delivery. Items must be unused and in original packaging. Please visit our [Return Policy] page for full details.
📦 5. How do I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS. You can also log in to your account to view order status.
👤 6. Do I need to create an account to shop?
No, but having an account lets you track orders, save addresses, and manage your profile more easily.
🛠️ 7. What if I received a damaged or wrong item?
We’re sorry! Please contact our support team within 48 hours of delivery, and we’ll arrange a replacement or refund as quickly as possible.
🕒 8. What are your customer service hours?
Our support team is available Monday to Saturday, 9 AM – 6 PM via chat, phone, or email.
📧 9. How can I contact you?
- Email: xtcollections@gmail.com
- Phone/WhatsApp: [+92 347 743 7517]
- Live Chat: Available on our website
Would you like this in accordion format for a website or printed version for packaging?